Desert Rose, agency with A license and member of the Federation of Tunisian Agencies, informs about the general conditions of sale. If you do not indicate otherwise in writing after the confirmation of your program, the customer accepts these conditions:
Desert Rose does not provide air tickets but will help any customer who requests to find the best flights.
The traveller is responsible for complying with government requirements for documentation of exit, entry and others.
In the case of air transport incidents (denied boarding for any reason, cancellations, changes or flight delays, loss, delay or damage to baggage, etc), the client is responsible for managing demand their rights as a passenger at the airport where they occur. The costs of accommodation, transportation, maintenance, repatriation or other incidents caused by these not the responsibility of Desert Rose.
For all purposes and as regards land transport, means that the luggage and other personal belongings are kept by the user with whatever part of the vehicle on which they are placed, and which are transported at the risk of the user. Users are encouraged to be present at the operations of loading and unloading of luggage. As for air, rail, sea or river conditions apply to transportation companies, with the passage ticket binding document between those companies and the passenger. In the event of any damage or loss the consumer shall, in the act, the timely claim with the carrier. The organizing agency agrees to provide timely assistance to customers who may be affected by any of these conditions but has no responsibility because it is not a service offered by it.
To measure: Desert Rose plans the client’s trip and itinerary, tailored to his preferences and means. Desert Rose is not responsible for any services that the client has purchased directly from other suppliers. A non-refundable deposit of 30% is required to confirm a reservation. In the event that Desert Rose can no longer offer a service, the client may request one of comparable value or request that the payment be refunded - as long as the accommodations haven’t been paid for in advance. Desert Rose will keep the client informed at all times. This service is not unlimited. Be made up to 3 free programs and services provided within that appear on our website. If the client requests a new search or services that you need to contact for the first time, you must pay 20 € for administrative cost, costs will be deducted from the bill if to confirm the program.
In the treatments and cosmetic surgery Desert Rose acts only as an intermediary between the client and the clinic. The customer may request the assistance of one of our representatives to communicate and engage the services of transfer and it will stay that jurisdiction of the agency. Rates for the efforts will be 20 €.
If Desert Rose is forced to considerably modify the fundamental elements of the itinerary before the trip begins, it will notify the client by writing, so he can choose whether to cancel his reservation or accept the changes to the itinerary originally agreed upon. If, before or during the trip, we are unable to offer one of the services agreed upon, a service of comparable or superior value will be offered. Unforeseeable and abnormal circumstances, including weather, are considered sufficient grounds for changing an itinerary.
The prices are calculated in Dinars and converted to Euros so a small change can be made depending on the daily change.
Payment can be made in several ways:
Whatever the reason for cancellation by
the customer, it must notify immediately.
If the cancellation occurs more than thirty 30 days of departure, DRS shall refund the full price of the trip minus a fee of forty 20 € per person. Bank charges will also be borne by the customer (international transfer amount + commission for currency conversion).
For cancellations less than thirty 30 from the date of departure, a cancellation fee will be applied and calculated the following rates (per person) based on the date of cancellation: