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General conditions


 

Desert Rose, agency with A license and member of the Federation of Tunisian Agencies, informs about the general conditions of sale. If you do not indicate otherwise in writing after the confirmation of your program, the customer accepts these conditions:

 

Flights

Flights

Desert Rose does not provide air tickets but will help any customer who requests to find the best flights.
The traveller is responsible for complying with government requirements for documentation of exit, entry and others.
In the case of air transport incidents (denied boarding for any reason, cancellations, changes or flight delays, loss, delay or damage to baggage, etc), the client is responsible for managing demand their rights as a passenger at the airport where they occur. The costs of accommodation, transportation, maintenance, repatriation or other incidents caused by these not the responsibility of Desert Rose.

 

Luggage

Luggage

Each traveler can carry a suitcase of 25 kg. Travelers who wish to carry more luggage must inform the agency.

 

For all purposes and as regards land transport, means that the luggage and other personal belongings are kept by the user with whatever part of the vehicle on which they are placed, and which are transported at the risk of the user. Users are encouraged to be present at the operations of loading and unloading of luggage. As for air, rail, sea or river conditions apply to transportation companies, with the passage ticket binding document between those companies and the passenger. In the event of any damage or loss the consumer shall, in the act, the timely claim with the carrier. The organizing agency agrees to provide timely assistance to customers who may be affected by any of these conditions but has no responsibility because it is not a service offered by it.

 

Reservations

Reservations

Book your trip to Tunisia among our circuits and excursions or consult your preferences and contact us through our contact form.

 

Once you have made your choice, we will carry out all the procedures and we will notify you of the total price.

Keep in mind that the lower the number of participants, the higher the cost.

To make the reservation effective, 30% of the total amount must be paid.

 

If you want a service in private, you must indicate it to the agency from the beginning of the process. If not indicated, a group could be formed (always reduced number), informing in advance of the trip and updating the rate.

 

 

To measure

To measure

To measure: Desert Rose plans the client’s trip and itinerary, tailored to his preferences and means. Desert Rose is not responsible for any services that the client has purchased directly from other suppliers. A non-refundable deposit of 30% is required to confirm a reservation. In the event that Desert Rose can no longer offer a service, the client may request one of comparable value or request that the payment be refunded - as long as the accommodations haven’t been paid for in advance. Desert Rose will keep the client informed at all times.   This service is not unlimited. Be made up to 3 free programs and services provided within that appear on our website. If the client requests a new search or services that you need to contact for the first time, you must pay 20 € for administrative cost, costs will be deducted from the bill if to confirm the program.

 

Transfers in / out

Transfers in / out

Transfer in: After collecting your bags at the airport, you will go out to a room through sliding doors. Go to the right, to the counters of the agencies. Cartel Desert Rose.

 

Upon arrival you will be assisted by a guide or representative. 

In some cases, which will be previously reported, assistance can be given at the hotel. 

On flights with unusual schedules, assistance will be provided by one of our drivers.

 

                      Transfer out: The transfer out will be carried out by one of our drivers.

 

Although the circuit and the excursions have been contracted privately, the transfers can be organized with more participants.

 

 

Tours

Tours

The traveler who wishes to subscribe to a circuit makes a "reservation request". After this request, we undertake to take the appropriate steps to obtain confirmation of the reservation according to the number of places available and the period for which it was requested.

 

Prices are calculated based on the exchange rate, transport rates, fuel and rates in effect on the date of publication of each program. Thus, changes to the aforementioned prices may occur up to 20 days before the completion of the trip, as long as the entire trip has not been paid.

On the occasion of particular events, bridges, local festivals, etc., the price of the trip can be modified on the final price of the reservation.

There will be no obligation to compensate the customer when the cancellation of a circuit is due to the fact that the number of people registered for the combined trip is less than the number required and this is communicated in writing to the consumer.

 

Circuits requested only with driver. It is important to know that the function of a driver is to drive, there may be deficiencies in the service. If you want a guide to give the relevant explanations and carry out the various steps during the circuit, you need the accompaniment of an official guide.

 

 

Accommodation rates and conditions

Hotels

The agency will recommend the accommodations based on the client's preferences. If for budget reasons the contracted category should be less than the recommended one, Desert Rose cannot guarantee the good end of the service and there is no room for claims. However, at the request of the client, the agency will make the changes requested by the client. The supplements and possible penalties for changes after the deadline will be borne by the customer. 

 

Accommodation prices are calculated on the number of nights. Check-in at the accommodation will take place at 2:00 p.m. and check-out at 12:00 p.m. If your plane returns in the afternoon, the hotel will be able to keep your belongings (check with your hotel) and you will be able to stay in the hotel until the pick-up time.

 

On flights arriving at the destination after 12:30 p.m., the first hotel service (when included in the trip) will be dinner. Likewise, on flights whose arrival at the destination point is made after 7:30 p.m., the first hotel service will be accommodation. In certain cases and due to the pick-up time of a transfer to the airport or vice versa, it is possible that you will not be able to enjoy breakfast, lunch or dinner on the day of said transfer, which will not give you the right to a refund. 

 

When renting apartments, a deposit or civil liability insurance is requested to respond to any possible damage.

The collection of keys is normally carried out during office hours, from 9 a.m. to 1 p.m. and from 5 p.m. to 8 p.m., with entry starting at 5 p.m. on the day of arrival and eviction at 10 a.m. of the day of departure. 

 

In the event of cancellation or modification of the hotel or apartment reservation, Desert Rose will charge the client €20 per person for management fees, a non-refundable amount. In addition, the client will pay an amount that may vary between the price of one night, up to 100% of the amount of the reservation depending on the date and the hotel or apartment reserved (each accommodation has its own cancellation policy). 

 

If overbooking occurs in any of the hotels listed, the change will be made to another of the same category. If there is no availability in one of the same category, the reservation will be made in a superior one. 

 

In superior category hotels, appropriate attire is required in the restaurant. Restaurant hours are like French or German.

 

 

Cosmetic surgery

Cosmetic surgery

In the treatments and cosmetic surgery Desert Rose acts only as an intermediary between the client and the clinic. The customer may request the assistance of one of our representatives to communicate and engage the services of transfer and it will stay that jurisdiction of the agency. Rates for the efforts will be 20 €.

 

 

Modifications

Modifications

If Desert Rose is forced to considerably modify the fundamental elements of the itinerary before the trip begins, it will notify the client by writing, so he can choose whether to cancel his reservation or accept the changes to the itinerary originally agreed upon. If, before or during the trip, we are unable to offer one of the services agreed upon, a service of comparable or superior value will be offered. Unforeseeable and abnormal circumstances, including weather, are considered sufficient grounds for changing an itinerary.

 

 

Payments

Payments

The prices are calculated in Dinars and converted to Euros so a small change can be made depending on the daily change.

 

Payment can be made in several ways:

  • Sign to 30% by bank transfer and rest at destination in cash. From 2% to 5% reduction.
  • Signal to 30% by bank transfer and rest also by bank transfer 30 days before arriving in Tunisia.
  • By Paypal. You can choose this option even if you do not have an account. With 5% commission.

 

 

Cancellation

Cancellation

Whatever the reason for cancellation by the customer, it must notify immediately.
If the cancellation occurs more than thirty 30 days of departure, DRS shall refund the full price of the trip minus a fee of forty 20 € per person. Bank charges will also be borne by the customer (international transfer amount + commission for currency conversion).
For cancellations less than thirty 30 from the date of departure, a cancellation fee will be applied and calculated the following rates (per person) based on the date of cancellation:

  • 30 to 15 days: 30% of the total.
  • 14 to 8 days: 75% of the total.
  • 7 to 1 days: 100% of the total.